


Me: Are you resting your head on Harriet’s back?
Nell: Harriet doesn’t mind. She’s used to David.
Me: I expect she’s glad of the affection. You know she and Dave waited outside for hours yesterday thinking the children were coming back.
Nell: I told them it was nonsense and they were on their way to Berlin but they wouldn’t believe me.
Me: Well, it turns out they were right.
Nell: What do you mean?
Me: Alice and the children aren’t in Berlin. They’re in a hotel near London Heathrow.
Nell: What happened?
Me: She received a text from British Airways when she was nearly at the airport.
Nell: Everyone texts nowadays. What’s wrong with a friendly phone call, or a letter?
Me: It said they were having to cancel her flight to Berlin.
Nell: But she was due to fly in a few hours.
Me: I know. At the airport there was nobody willing to help her from British Airways.
Nell: That’s outrageous. She was alone with two small children, three suitcases and an enormous rucksack.
Me: All she was told was that she had to rebook online.
Nell: And did she?
Me: Yes. She finally managed to get a flight today.
Nell: But that meant staying the night.
Me: She had to organise a hotel and pay upfront.
Nell: And nobody helped her?
Me: Nobody at all. As she said to me, what would you do if you didn’t have a phone, or access to the internet?
Nell: That’s dreadful.
Me: I’ve had flights cancelled and changed in the past but there was always someone there to help me.
Nell: Let’s hope it all goes smoothly today.
Me: I shall be tracking their flight.
Nell: You’ll be getting the house ready. There’s a viewing at lunchtime.
Me: Yes. Sorry.





































